Online Shopping

How do I place an order?

You have to Sign-up or be Logged in on the website to be able to order.

Can I cancel my order?

Yes you can, as long as orders are cancelled a week before delivery date.

Orders can be cancelled by contacting us via email at info@madeinthekaroo.co.za

I'm having trouble logging in?

One of two options, either you have not signed up yet or you have forgotten your username and password.

What is my Password?

You can reset your password at anytime using the link below.

 

(Lost your password)

 

Where do I add additional notes?

On Checkout you will see on the right hand side, Additional information - Order notes  (optional).  Add your message here.

 

Delivery

Do you deliver country wide?

All our products except the meat products can be couriered country wide. There is a standard courier fee of R150.00 for all orders less than 15kg.

Unfortunately our meat products only get delivered to Johannesburg Areas, Pretoria Areas, Bloemfontein, Vereeniging, Sasolburg, Vanderbijlpark, Meyerton, Knysna to George Areas, Virginia and Welkom by the farmer himself. He's not Santa Claus!

When will I get my order?

We deliver orders once a month personally to your door, see the conformation email and sms to see when your order is going to be delivered.

Why do we only deliver once a month?

We produce and pack all orders by ourselves while juggling full time Farming. We only have the capacity to bring you a quality product once a month.

 

Plus we can't be away from the farm to often as every box is delivered by the farmer himself.

Can I collect my order myself?

Only if you are driving through the Karoo on your way to a lovely seaside vacation, you are welcome to collect your order from the farm. Otherwise we don’t have any collection points. But if you don’t expect to be home to receive your order, you can have it delivered to your office.

Payments

When do I pay?

Payment is done when you received the final invoice, remember that if you order a half or whole lamb the amount will differ from the site because of the weight.

Does the price include delivery?

Yes, all orders over R1000 include free delivery.

What methods of payment are available?

EFT - Electronic Funds Transfer. NB: please ensure proof of payment is emailed (accounts@madeinthekaroo.co.za) to us with your order number as the reference.

Other

How does this work?

Easy Peasy... firstly you sign up, you shop online with us and your order gets delivered monthly directly from our farm in the Karoo to your door.

Do you have a price list?

We don't send our price lists, that's old school... all products and prices are on our website, under the shop icon.

Are your products halal certified?

Only our Ostrich meat products are halal certified.

Are your products free from growth hormones and antibiotics?

No routine antibiotics are given to the lambs and also no growth hormones are used in any way.

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