Terms and Conditions

Online Registration

You are required to register with us before placing your first order online. Please click on Sign Up to complete the registration form. To register you will be required to provide certain personal information including an email address and password. Please keep your personal information secure. We accept no liability for any damages suffered or losses incurred from the unauthorised use of your personal information. You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please email info@madeinthekaroo.co.za.

Privacy policy

We respect your privacy and will take reasonable measures to protect it. Made in the Karoo undertakes never to sell or make your personal information available to any third party. Should your personal information change, please inform us and provide us with updates to your personal information as soon as reasonably possible to enable us to update your personal information.

Product Sales and Availability

All products displayed on our website and mobi site are subject to availability and will be delivered only within the Republic of South Africa to areas where we deliver. All prices shown on our website and mobi site are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any products or services ordered by you are not available.

Colours

We have made every effort to display as accurately as possible the colours of the products that appear on our website and mobi site. However, as the actual colours you see will depend on the device that you use to access, we cannot warrant that your device’s display of any colour will be accurate.

Content Errors

Packaging may vary from that shown on our website and mobi site.

Pricing

You will be charged the prices that are reflected on our website and mobi site, subject to availability and delivery address. Certain products are variable/random mass items (Whole Lamb and Half Lamb). The average mass of such products may be indicated online as a guide to the cost; you will be charged slightly more or less, depending on the actual weight of the product delivered to you. The prices include Value-Added Tax. Special promotions may be subject to certain conditions, including stock availability. The delivery fee will be included for each order over R1000. Orders placed under the amount of R1000 will be quoted a delivery fee on invoices sent to customers.

Payment

When you place your order, an invoice will be sent to your registered email address. Certain products are variable/random mass items and the correct mass will be indicated and be priced accordingly. Payment must be done by EFT (Electronic Funds Transfer), to the Made in the Karoo bank account and once the POP (Proof of Payment) has been sent and received to email address info@madeinthekaroo.co.za, the order will be processed and delivered.

Stock Availability

We cannot always guarantee stock availability, if we are unable to supply certain items or quantities ordered, you will not be billed on the final invoice for the items not delivered.

Confirmation of Orders

Your offer is deemed to be accepted when you receive an order confirmation email or sms.

Delivery

Deliveries are made monthly Thursday to Saturday, at the date and approximate time indicated on the invoice sent to customers. Customers will be contacted approximately 10-30 minutes before delivery. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact you to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required.

Returns & Refunds

If you are for any reason dissatisfied with any item purchased online, you may arrange for a return within 7 days of purchase or for a full refund. Please contact us at info@madeinthekaroo.co.za for arrangements.

Cancellation

If for any reason you would like to cancel an order this may be done by contacting us on info@madeinthekaroo.co.za or 084 6800 333. You will only be able to cancel orders until 5 days before the date of delivery. If you cancel your payment for any reason or if your payment should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any sale and/or your registration in the event of a breach of any of these Terms.

Risk and Ownership

Risk in the products shall pass to you or your authorised representative on delivery. We will retain ownership of the products until payment is received in full.

 

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